CUSTOMER CARE
Clear return, exchange and refund guidance for online purchases.
14-day request period: Contact us within 14 calendar days after receiving an eligible unopened item. Mandatory rights under Kuwait law always apply.
Eligible returns
The item must be unused, unopened, undamaged, in its original sealed packaging and accompanied by proof of purchase.
Cosmetics & hygiene items
Opened, used, tested or unsealed cosmetics, skincare, haircare and personal-care products cannot normally be returned for a change of mind. This does not remove your rights if an item is defective, damaged, incorrect, incomplete or materially different from its description.
Damaged, incorrect or missing items
Contact us as soon as possible—preferably within 24 hours—and send your order details plus clear photos or video. This helps us investigate quickly and does not reduce mandatory legal rights.
How to request a return
- WhatsApp +965 66038102 with your order number, name and reason.
- Wait for approval and instructions before returning the item.
- Keep the product, seal, packaging, gifts and invoice together.
Refunds, exchanges & cancellation
Approved returns are inspected before an exchange, replacement or refund is arranged. Card payments are refunded to the original payment method; COD refunds are arranged with the customer. Processing time can vary by provider.
Contact us immediately to cancel. Orders can normally be cancelled before dispatch; after dispatch, the return procedure applies. If the issue is our error or a defective item, we cover reasonable return or replacement costs.